{"id":39,"date":"2026-11-07T22:45:46","date_gmt":"2026-11-07T22:45:46","guid":{"rendered":"https:\/\/cashmerechocolates.com\/?page_id=39"},"modified":"2026-11-07T22:45:46","modified_gmt":"2026-11-07T22:45:46","slug":"shipping-returns","status":"publish","type":"page","link":"https:\/\/cashmerechocolates.com\/?page_id=39","title":{"rendered":"Shipping &#038; Returns"},"content":{"rendered":"<h2 id=\"shipping-policy\">Shipping Policy<\/h2>\n<p>We carefully prepare and package every Cashmere Chocolates order so it arrives ready to become part of your next indulgent moment.<\/p>\n<h2>Order Processing<\/h2>\n<p>Orders are generally processed within 2-3 business days.<\/p>\n<p>Business days do not include weekends or major holidays.<\/p>\n<p>During holiday periods, product launches, promotional events, or periods of unusually high demand, processing times may be longer.<\/p>\n<p>Once your order has shipped, you will receive a shipping confirmation with tracking information when available.<\/p>\n<h2>Shipping Methods<\/h2>\n<p>Available shipping services and rates will be displayed during checkout.<\/p>\n<p>Delivery estimates shown by shipping carriers are estimates only and are not guaranteed by Cashmere Chocolates.<\/p>\n<p>Shipping costs are calculated based on factors such as:<\/p>\n<ul>\n<li>Package weight<\/li>\n<li>Destination<\/li>\n<li>Selected shipping service<\/li>\n<li>Current carrier rates<\/li>\n<\/ul>\n<h2>Delivery Times<\/h2>\n<p>Transit time begins after your order has been processed and transferred to the shipping carrier.<\/p>\n<p>Estimated delivery times do not include order-processing time.<\/p>\n<p>Carrier delays may occur because of weather, seasonal volume, transportation disruptions, or other circumstances outside our control.<\/p>\n<h2>Shipping Addresses<\/h2>\n<p>Customers are responsible for providing a complete and accurate shipping address at checkout.<\/p>\n<p>Please carefully review your shipping information before completing your order.<\/p>\n<p>Cashmere Chocolates is not responsible for delivery problems caused by:<\/p>\n<ul>\n<li>Incorrect addresses provided during checkout<\/li>\n<li>Missing apartment, unit, or suite numbers<\/li>\n<li>Incorrect ZIP codes<\/li>\n<li>Refused deliveries<\/li>\n<li>Failure to retrieve a package after carrier delivery attempts<\/li>\n<\/ul>\n<p>If you notice an address error before your order has shipped, contact us as quickly as possible. We will make reasonable efforts to update the order, but changes cannot be guaranteed once fulfillment has begun.<\/p>\n<h2>Lost Packages<\/h2>\n<p>If tracking indicates that a shipment has become lost in transit or has stopped progressing for an extended period, please contact us.<\/p>\n<p>We may first ask that reasonable carrier-tracing procedures be completed before issuing a replacement or other resolution.<\/p>\n<p>Each situation will be reviewed individually.<\/p>\n<h2>Packages Marked Delivered<\/h2>\n<p>If tracking shows that your package was delivered but you cannot locate it, we recommend first:<\/p>\n<ul>\n<li>Checking around the delivery location<\/li>\n<li>Checking with household members or neighbors<\/li>\n<li>Allowing a short period for delayed carrier scanning<\/li>\n<li>Contacting the shipping carrier<\/li>\n<\/ul>\n<p>If the package remains missing, please contact us and we will assist where reasonably possible.<\/p>\n<p>Cashmere Chocolates cannot guarantee replacement of packages confirmed by the carrier as successfully delivered to the address provided with the order.<\/p>\n<h2>Damaged Shipments<\/h2>\n<p>If your package arrives visibly damaged or the product appears compromised during transit, please take photographs of:<\/p>\n<ul>\n<li>The shipping box or mailer<\/li>\n<li>The shipping label<\/li>\n<li>The damaged product<\/li>\n<li>Any visible damage to the inner packaging<\/li>\n<\/ul>\n<p>Contact us within 7 days of delivery with your order number and photographs.<\/p>\n<p>Please do not consume a product if its packaging appears opened, punctured, unsealed, or otherwise compromised.<\/p>\n<p>Approved claims will be handled in accordance with our Refund &amp; Replacement Policy.<\/p>\n<h2>Shipping During Warm Weather<\/h2>\n<p>Chocolate-based products may be affected by prolonged exposure to heat.<\/p>\n<p>We package orders with reasonable care, but we cannot control temperatures or storage conditions after a shipment enters the carrier network.<\/p>\n<p>If warm-weather shipping procedures, insulated packaging, or seasonal shipping restrictions are introduced, applicable details and charges will be displayed during checkout.<\/p>\n<h2>Shipping Restrictions<\/h2>\n<p>We currently ship to:<\/p>\n<p>The contiguous United States (excluding Alaska &amp; Hawaii).<\/p>\n<p>We do not currently guarantee delivery to PO boxes, APO\/FPO addresses, U.S. territories, or international destinations unless those options are specifically available during checkout.<\/p>\n<h2>Holiday Shipping<\/h2>\n<p>Shipping carriers experience significantly higher volume during the holiday season.<\/p>\n<p>If you are purchasing Cashmere Chocolates for a specific occasion or as a gift, we recommend ordering well in advance.<\/p>\n<p>Published holiday ordering deadlines are estimates and cannot guarantee delivery by a particular date once a package is in the carrier&#8217;s possession.<\/p>\n<h2>Questions About Your Shipment<\/h2>\n<p>If you have questions regarding an order or shipment, please contact us through the Cashmere Chocolates website and include your order number.<\/p>\n<p>We will do our best to help determine the appropriate next step.<\/p>\n<h2 id=\"refund-replacement-policy\">Refund &amp; Replacement Policy<\/h2>\n<p>At Cashmere Chocolates, every order is prepared with care, and we want your experience to reflect the quality of the product you received.<\/p>\n<h2>Food Product Returns<\/h2>\n<p>Because Cashmere Chocolates is a consumable food product, we do not accept returns of food products, whether opened or unopened.<\/p>\n<p>For food safety and product-integrity reasons, products that have left our control cannot be returned to inventory or resold.<\/p>\n<p>If there is a genuine problem with your order, please contact us rather than shipping the product back.<\/p>\n<h2>Damaged, Incorrect, or Compromised Orders<\/h2>\n<p>If your order arrives damaged, opened, compromised in transit, or you receive the wrong item, please contact us within 7 days of delivery.<\/p>\n<p>Please include:<\/p>\n<ul>\n<li>Your order number<\/li>\n<li>A brief description of the issue<\/li>\n<li>Clear photographs of the product and shipping packaging<\/li>\n<\/ul>\n<p>Once reviewed, we may offer a replacement or refund, depending on the circumstances.<\/p>\n<p>For food safety reasons, we generally will not require damaged, compromised, or incorrect food products to be returned.<\/p>\n<h2>Quality Concerns<\/h2>\n<p>If something about your Cashmere Chocolates experience does not seem right, we want to hear from you.<\/p>\n<p>Please contact us within 7 days of delivery with your order information and details regarding the concern. We will review the circumstances and determine an appropriate resolution.<\/p>\n<p>A refund or replacement is not guaranteed solely because of personal taste preferences, but we will always review legitimate product-quality concerns carefully.<\/p>\n<h2>Refunds<\/h2>\n<p>Approved refunds will be issued to the original payment method.<\/p>\n<p>Once a refund has been processed, the time required for it to appear in your account will depend on your bank or payment provider.<\/p>\n<p>Original shipping charges are generally non-refundable unless the refund results from:<\/p>\n<ul>\n<li>An error by Cashmere Chocolates<\/li>\n<li>An incorrect product being shipped<\/li>\n<li>A product arriving damaged or materially compromised<\/li>\n<\/ul>\n<h2>Order Changes and Cancellations<\/h2>\n<p>Orders are processed as quickly as possible.<\/p>\n<p>If you need to change or cancel an order, please contact us promptly.<\/p>\n<p>Once an order has entered fulfillment, been packed, or shipped, we may be unable to modify or cancel it.<\/p>\n<h2>Contact Us<\/h2>\n<p>For refund, replacement, or order concerns, please contact us through our website and include your order number.<\/p>\n<p>Our goal is simple: if something genuinely went wrong with your order, we want the opportunity to make it right.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Shipping Policy We carefully prepare and package every Cashmere Chocolates order so it arrives ready to become part of your next indulgent moment. Order Processing Orders are generally processed within 2-3 business days. Business days do not include weekends or major holidays. During holiday periods, product launches, promotional events, or periods of unusually high demand, [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_oxygen_hide_in_design_set":false,"_oxygen_tags":"","footnotes":""},"class_list":["post-39","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/cashmerechocolates.com\/index.php?rest_route=\/wp\/v2\/pages\/39","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/cashmerechocolates.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/cashmerechocolates.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/cashmerechocolates.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/cashmerechocolates.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=39"}],"version-history":[{"count":1,"href":"https:\/\/cashmerechocolates.com\/index.php?rest_route=\/wp\/v2\/pages\/39\/revisions"}],"predecessor-version":[{"id":59,"href":"https:\/\/cashmerechocolates.com\/index.php?rest_route=\/wp\/v2\/pages\/39\/revisions\/59"}],"wp:attachment":[{"href":"https:\/\/cashmerechocolates.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=39"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}