Cashmere Chocolates

Terms & Conditions

Last Updated: November 7, 2026

Welcome to Cashmere Chocolates.

These Terms & Conditions govern your use of CashmereChocolates.com and your purchase of products from Cashmere Chocolates.

By accessing our website, creating an account, placing an order, or completing a purchase, you agree to these Terms & Conditions together with our Privacy Policy, Shipping Policy, and Refund & Replacement Policy.

If you do not agree with these terms, please do not use the website or place an order.

1. About Cashmere Chocolates

Cashmere Chocolates operates an online store offering premium drinking chocolate and related products.

Throughout these Terms, the terms “Cashmere Chocolates,” “we,” “us,” and “our” refer to the business operating CashmereChocolates.com.

The terms “you” and “your” refer to any visitor, customer, purchaser, or user of our website.

2. Eligibility to Purchase

By placing an order through our website, you represent that:

• You are legally capable of entering into a binding agreement.
• The information you provide is accurate and complete.
• You are authorized to use the payment method submitted with your order.
• Your purchase is for a lawful purpose.

We reserve the right to refuse or cancel an order when reasonably necessary to protect our business, customers, website, or payment systems.

3. Products

We make reasonable efforts to accurately describe and display our products.

Because our products may be produced or packaged in small batches, minor variations in appearance, texture, color, packaging, or presentation may occur.

Such variations do not necessarily indicate a defect.

Product photographs, packaging images, colors, and other visual representations displayed on the website are intended to provide a reasonable representation of the product but may appear differently depending on your device, monitor, lighting, or production batch.

4. Product Information

We make reasonable efforts to keep product descriptions, package weights, preparation instructions, ingredient information, and other product information accurate and current.

However, packaging, formulations, suppliers, ingredients, or product presentation may change from time to time.

Customers should review the information provided on the actual product packaging before consuming the product.

If information on the website differs from information appearing on the physical product label, please contact us before consuming the product if you have any questions or concerns.

5. Food Allergies and Dietary Considerations

Our products may contain or be manufactured from ingredients containing food allergens.

Customers are responsible for reviewing ingredient lists and allergen statements before consuming a product.

Do not consume a Cashmere Chocolates product if you are allergic or sensitive to any ingredient identified on the product label.

Information on our website is provided for general product information only and is not medical, nutritional, or dietary advice.

If you have questions concerning allergies, medical conditions, dietary restrictions, or ingredient suitability, consult an appropriate healthcare professional before consuming the product.

6. Pricing

All prices displayed on CashmereChocolates.com are stated in U.S. dollars unless otherwise indicated.

We reserve the right to change product prices at any time.

A price change will not affect an order that has already been accepted and paid for unless an obvious pricing or technical error occurred.

Applicable taxes, shipping charges, and other charges will be displayed during checkout when required.

7. Pricing and Website Errors

Although we make reasonable efforts to maintain accurate information, typographical errors, incorrect prices, technical errors, or other inaccuracies may occasionally occur.

If a product is listed at an obviously incorrect price or with materially incorrect information, we reserve the right to:

• Correct the error
• Cancel the affected order
• Contact you for instructions
• Issue a refund if payment has already been collected

We are not obligated to fulfill an order based on an obvious pricing, inventory, or technical error.

8. Orders

Submitting an order does not necessarily mean that we have accepted it.

We may decline, limit, or cancel an order for reasons including:

• Product unavailability
• Suspected fraud
• Payment authorization problems
• Incorrect pricing
• Website or inventory errors
• Shipping restrictions
• Suspected unauthorized resale
• Violation of these Terms & Conditions

If we cancel an order after payment has been collected, we will issue an appropriate refund to the original payment method.

9. Payment

Payment must be successfully authorized before an order is processed.

Payments may be handled by third-party payment processors.

By submitting payment information, you authorize the applicable payment provider to process the transaction and represent that you are authorized to use the selected payment method.

Payment providers may apply their own terms, privacy practices, and security procedures.

Cashmere Chocolates does not intend to directly store complete credit or debit card numbers on its website servers.

10. Taxes

Applicable sales taxes or other transaction taxes may be calculated and collected during checkout where required.

You are responsible for any taxes, duties, or charges legally applicable to your purchase that are not collected at checkout.

11. Shipping

Orders are shipped according to our published Shipping Policy.

Our current shipping area, processing times, shipping methods, carrier limitations, warm-weather considerations, and other shipping terms are described in that policy.

Delivery dates provided by shipping carriers are estimates unless expressly stated otherwise.

Once an order has been transferred to a carrier, delivery may be affected by circumstances outside our reasonable control.

Our Shipping Policy forms part of these Terms & Conditions.

12. Order Changes and Cancellations

We process orders as quickly as reasonably possible.

If you need to modify or cancel an order, contact us promptly.

We cannot guarantee that an order can be changed or canceled after it has entered fulfillment, been packed, or shipped.

13. Returns, Refunds, and Replacements

Because Cashmere Chocolates sells consumable food products, we do not accept conventional returns of food products, whether opened or unopened.

If your order arrives damaged, incorrect, opened, or materially compromised, please follow our Shipping/Return Policy.

Approved refunds and replacements are handled according to that policy.

Our Refund & Replacement Policy forms part of these Terms & Conditions.

14. Customer Accounts

You may have the option to create an account on our website.

You are responsible for:

• Providing accurate account information
• Maintaining the confidentiality of your login credentials
• Restricting unauthorized access to your account
• Promptly notifying us if you believe your account has been compromised

You are responsible for activity occurring through your account to the extent permitted by applicable law.

We may suspend or terminate accounts reasonably believed to be fraudulent, abusive, compromised, or used in violation of these Terms.

15. Acceptable Website Use

You may use CashmereChocolates.com only for lawful purposes.

You may not:

• Attempt to gain unauthorized access to the website or its systems
• Interfere with website security or operation
• Introduce malware or harmful code
• Scrape or harvest customer information
• Use automated systems in a manner that materially disrupts the website
• Attempt fraudulent purchases or chargebacks
• Impersonate another person
• Use the website to violate applicable law
• Copy or exploit protected website content for unauthorized commercial purposes

We reserve the right to restrict access when reasonably necessary to protect the website, customers, or business.

16. Intellectual Property

Unless otherwise indicated, the content and materials appearing on CashmereChocolates.com are owned by or licensed to Cashmere Chocolates.

This includes, where applicable:

• Brand names
• Logos
• Product names
• Product photographs
• Graphics
• Website design
• Written copy
• Recipes or preparation content published by us
• Packaging designs
• Original illustrations
• Marketing materials

You may view the website and make purchases for personal use.

Nothing in these Terms transfers ownership of our intellectual property to you.

You may not reproduce, distribute, modify, sell, commercially exploit, or use our protected materials without authorization except where permitted by law.

17. Customer Reviews and Submitted Content

If we allow customers to submit reviews, photographs, comments, testimonials, or other content, you remain responsible for the content you submit.

You agree not to submit content that is:

• False or intentionally misleading
• Defamatory
• Unlawful
• Threatening or abusive
• Infringing upon another person’s rights
• Malicious or technically harmful

By voluntarily submitting content for publication, you grant Cashmere Chocolates a non-exclusive, royalty-free right to display and use that content in connection with operating and promoting the business, subject to applicable law and any specific permissions communicated when the content is submitted.

We reserve the right to moderate or remove submitted content where appropriate.

18. Promotional Offers and Discount Codes

Promotions, discount codes, gifts, or limited-time offers may be subject to additional terms.

Unless otherwise stated:

• Promotions cannot be combined.
• Discounts have no cash value.
• Promotional offers may be modified or ended at any time before an eligible purchase is completed.
• Discount codes may be limited by product, customer, quantity, date, or order value.
• Promotions may not be applied retroactively to completed orders.

We reserve the right to cancel promotional orders involving misuse, manipulation, or fraud.

19. Gift Purchases

If you send an order to another person, you are responsible for providing an accurate recipient name and delivery address.

Recipients may receive information necessary to identify or deliver the shipment.

We are not responsible for failed delivery caused by inaccurate information supplied by the purchaser.

20. Website Availability

We strive to keep CashmereChocolates.com available and functioning properly.

However, we do not guarantee uninterrupted or error-free operation.

The website may occasionally be unavailable because of:

• Maintenance
• Software updates
• Hosting problems
• Security incidents
• Internet disruptions
• Technical failures
• Events outside our reasonable control

We may modify, suspend, or discontinue portions of the website when reasonably necessary.

21. Third-Party Services and Links

Our website may integrate with or link to third-party services, including payment providers, shipping carriers, ecommerce tools, analytics services, or external websites.

Cashmere Chocolates does not control independent third-party websites and is not responsible for their content, availability, security, or privacy practices.

Your use of third-party services may also be subject to their own terms and policies.

22. Privacy

Your use of our website is also governed by our Privacy Policy.

Our Privacy Policy explains how we collect, use, disclose, and protect information associated with website visitors and customers.

23. Disclaimer of Warranties

To the fullest extent permitted by applicable law, CashmereChocolates.com and its website services are provided on an “as available” basis.

We make reasonable efforts to provide accurate information and quality products but do not guarantee that the website will always be uninterrupted, error-free, or free from every technical issue.

Nothing in these Terms excludes warranties or consumer protections that cannot legally be excluded.

24. Limitation of Liability

To the fullest extent permitted by applicable law, Cashmere Chocolates will not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of the website or purchase of products where such damages may legally be excluded.

Nothing in these Terms is intended to limit or exclude liability that cannot lawfully be limited or excluded.

Your statutory consumer rights remain unaffected where applicable.

25. Indemnification

To the extent permitted by law, you agree to be responsible for losses or claims arising from your unlawful misuse of the website, infringement of another person’s rights, or material violation of these Terms.

This provision does not require you to indemnify Cashmere Chocolates for conduct for which indemnification cannot legally be required.

26. Fraud and Chargebacks

If you believe there is a problem with an order, we encourage you to contact us so that we have an opportunity to resolve the issue.

We reserve the right to challenge fraudulent, abusive, or knowingly false chargebacks and to provide relevant transaction, delivery, communication, and order information to payment processors or financial institutions as permitted by law.

27. Governing Law

These Terms & Conditions and transactions with Cashmere Chocolates are governed by the laws of the Commonwealth of Virginia, without regard to conflict-of-law principles, except where applicable consumer law requires otherwise.

28. Disputes and Venue

We encourage customers to contact us first if a disagreement arises so that we have an opportunity to resolve the matter directly.

If a dispute cannot be resolved informally, any legal proceeding arising from these Terms, the website, or a purchase from Cashmere Chocolates shall be brought in a court of competent jurisdiction in the Commonwealth of Virginia, unless applicable law provides you with a different right that cannot legally be waived.

29. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, the remaining provisions will continue in effect to the fullest extent permitted by law.

30. No Waiver

If Cashmere Chocolates does not immediately enforce a provision of these Terms, that does not mean we waive the right to enforce it later.

31. Changes to These Terms

We may update these Terms & Conditions periodically to reflect changes to our products, website, policies, operations, or applicable legal requirements.

The current version will be posted on this page together with the date it was last updated.

Changes apply prospectively unless applicable law requires otherwise.

32. Entire Agreement

These Terms & Conditions, together with our Privacy Policy, Shipping Policy, Refund & Replacement Policy, and any additional terms presented during checkout, constitute the agreement governing your use of our website and purchases from Cashmere Chocolates.

33. Contact Us

Questions regarding these Terms & Conditions may be directed to:

Cashmere Chocolates
8401 Mayland Dr Ste A
Richmond, VA 23294
CashmereChocolates.com