Cashmere Chocolates

Privacy Policy

Last Updated: November 7, 2026

Cashmere Chocolates respects your privacy and is committed to handling personal information responsibly and transparently.

This Privacy Policy explains how we collect, use, disclose, and protect information when you visit CashmereChocolates.com, create an account, place an order, contact us, or otherwise interact with our website.

By using our website, you acknowledge the practices described in this Privacy Policy.

Information We Collect

The information we collect depends on how you interact with Cashmere Chocolates.

Information You Provide to Us

When you place an order, create an account, contact us, or otherwise submit information through our website, we may collect information such as:

• Your name
• Email address
• Telephone number
• Billing address
• Shipping address
• Account username and related account information
• Products purchased
• Order history
• Order notes or messages you choose to provide
• Communications you send to us

We may also collect information necessary to process refunds, replacements, customer-service inquiries, or other requests relating to your order.

Payment Information

Payments are processed through third-party payment processors.

When you make a purchase, payment information necessary to authorize and process the transaction may be provided directly to the payment processor.

Cashmere Chocolates does not intend to store your complete credit or debit card number on its own website servers.

Payment providers may collect and process information such as your billing details, transaction amount, payment method, and other information required to complete or verify a transaction.

Their handling of your information is also governed by their respective privacy policies and terms.

How We Use Your Information

We may use personal information to:

• Process and fulfill orders
• Process payments
• Ship purchases
• Provide order and shipping notifications
• Create and maintain customer accounts
• Respond to questions or customer-service requests
• Handle refunds, replacements, or product concerns
• Prevent fraudulent or unauthorized transactions
• Maintain the security and operation of our website
• Maintain business, accounting, and tax records
• Understand how visitors use our website
• Improve our products, website, customer experience, and operations
• Comply with applicable laws and legal obligations

We do not use information collected through an order for purposes unrelated to operating our business unless otherwise disclosed or permitted by law.

WooCommerce

Our online store uses WooCommerce to provide ecommerce functionality.

When you shop with us, WooCommerce may process and store information necessary to operate the store, including:

• Your name
• Email address
• Telephone number
• Billing and shipping addresses
• Account information
• Products viewed or purchased
• Order details and history
• Payment method information
• Shopping-cart information

WooCommerce uses cookies and similar technologies that are necessary to operate key ecommerce functions, including:

• Maintaining items in your shopping cart
• Remembering your shopping session
• Supporting customer account login
• Processing checkout activity
• Maintaining site security and fraud prevention

These cookies are used to provide essential store functionality rather than for advertising purposes.

Some WooCommerce information may remain in our business records when reasonably necessary for accounting, taxation, fraud prevention, dispute resolution, or other legal and operational purposes.

Website Analytics — Matomo

We use Matomo Analytics to understand how visitors use CashmereChocolates.com and to improve the performance, usability, and effectiveness of our website.

Matomo is configured to operate in cookieless mode.

This means we do not use Matomo analytics cookies to recognize returning visitors or create persistent analytics profiles through browser cookies.

Depending on our Matomo configuration, analytics information may include:

• Pages visited
• Date and time of visits
• Referring website or source
• Browser type
• Device type
• Operating system
• Screen characteristics
• Approximate geographic information
• Website interactions
• Links or downloads selected
• Time spent on pages
• Website performance information
• An anonymized or privacy-protected version of an IP address
• Short-lived or pseudonymous visitor identifiers generated without analytics cookies
• Ecommerce activity such as products viewed or purchases completed, when ecommerce analytics is enabled

We use this information primarily in aggregate to understand visitor behavior, improve our website, identify technical issues, evaluate the effectiveness of our content, and better understand how customers discover and use Cashmere Chocolates.

We do not intentionally send information such as your payment-card number, account password, or the contents of private form fields to Matomo for analytics purposes.

Cookieless Analytics

Because Matomo is configured for cookieless operation, it does not rely on persistent analytics cookies stored in your browser.

Cookieless analytics may still process limited technical information necessary to measure website activity, such as device, browser, page-view, and network-related information.

We configure Matomo with privacy in mind and seek to minimize the collection of information that is not necessary for legitimate website analytics.

Cookies and Similar Technologies

Although Matomo operates without analytics cookies, our website still uses certain cookies and similar technologies that are necessary to provide ecommerce and website functionality.

These may be used to:

• Maintain items in your shopping cart
• Maintain your shopping session
• Allow account login
• Remember certain website functionality or preferences
• Provide security and fraud protection
• Complete checkout

These cookies are necessary for the operation of the website and online store.

You may be able to control cookies through your browser settings. However, disabling necessary cookies may prevent portions of the website, shopping cart, customer account system, or checkout process from functioning properly.

We do not use Matomo analytics cookies for behavioral advertising or cross-site tracking.

Order Fulfillment and Shipping

To fulfill and deliver orders, we may provide necessary information to shipping carriers and fulfillment-related service providers.

This information may include:

• Your name
• Shipping address
• Telephone number
• Email address
• Order or shipment information

These providers receive information only as reasonably necessary to provide shipping, delivery, tracking, or related services.

Service Providers

We may use third-party companies to help operate our business and website.

These may include providers for:

• Website hosting
• Ecommerce services
• Payment processing
• Shipping and delivery
• Email delivery
• Website security
• Fraud prevention
• Analytics
• Technical support
• Accounting or business administration

These providers may process information on our behalf or as independent service providers subject to their own legal obligations.

We do not authorize service providers to use customer information for unrelated purposes except as permitted by their agreements with us or applicable law.

How We Share Information

We may disclose personal information when reasonably necessary to:

• Process a transaction
• Deliver an order
• Provide services requested by you
• Operate or secure our website
• Detect or prevent fraud
• Comply with a court order, subpoena, legal process, or government request
• Enforce our agreements or protect our legal rights
• Protect the safety, rights, or property of Cashmere Chocolates, our customers, or others

We may also disclose information as part of a legitimate merger, acquisition, financing, sale, restructuring, or transfer of some or all of our business assets.

Sale of Personal Information

Cashmere Chocolates does not sell personal information for money.

If our practices change in a manner that creates additional rights under applicable privacy laws, we will update this Privacy Policy and provide any controls required by law.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected and for legitimate business or legal requirements.

For example, order information may be retained to:

• Fulfill purchases
• Provide customer support
• Maintain accounting and tax records
• Handle disputes or chargebacks
• Prevent fraud
• Comply with legal obligations

Certain information may be deleted or anonymized when it is no longer reasonably required.

Analytics data may also be retained for a limited period consistent with our Matomo privacy and retention settings.

Data Security

We use reasonable administrative, technical, and organizational measures intended to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.

Customers are responsible for maintaining the confidentiality of any account credentials associated with their Cashmere Chocolates account.

Your Privacy Choices and Rights

Depending on where you live and the laws applicable to you, you may have rights concerning your personal information.

These may include the right to request:

• Access to personal information we maintain about you
• Correction of inaccurate information
• Deletion of certain personal information
• A copy of certain information
• Information regarding how your personal information is used
• Withdrawal of certain consent where processing is based on consent

Some requests may be subject to exceptions or retention requirements imposed by law.

We may take reasonable steps to verify your identity before processing a privacy request.

To submit a privacy request, please contact us using the information provided below.

Customer Accounts

If you create an account with Cashmere Chocolates, certain account and order information may remain associated with that account.

You may contact us regarding access to, correction of, or deletion of account information.

We may retain certain transaction information even after an account is deleted when necessary to satisfy legal, accounting, tax, fraud-prevention, or dispute-resolution obligations.

Children’s Privacy

Cashmere Chocolates is not directed toward children under the age of 13, and we do not knowingly collect personal information directly from children under 13.

If we learn that personal information from a child under 13 has been collected without appropriate authorization, we will take reasonable steps to delete it.

Third-Party Websites

Our website may contain links to websites operated by third parties.

Cashmere Chocolates is not responsible for the privacy, security, or content practices of third-party websites.

We encourage you to review the privacy policies of any third-party services you choose to visit or use.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our business, website, technology, service providers, or legal requirements.

When material changes are made, the updated policy will be posted on this page with a revised Last Updated date.

Your continued use of the website following an update means that the current version of the Privacy Policy will apply to future interactions with the website.

Contact Us

If you have questions about this Privacy Policy or would like to submit a privacy-related request, please contact:

Cashmere Chocolates
8401 Mayland Dr Ste A
Richmond, VA 23294
CashmereChocolates.com